chenwengui23

chenwengui23

Oct 23

Your AI switched to Spanish flawlessly and quoted a 90-day warranty that only exists in Spanish

#ai #automation #customersupport #operations

6 min read

chenwengui23

Oct 22

You QA'd 12 AI conversations last month. Your AI had 3,400 conversations. Here's the sampling plan that actually finds problems.

#ai #automation #qualityassurance #operations

6 min read

chenwengui23

Oct 21

Your AI booked 214 appointments last month. 41 people didn't show up, and the AI never mentioned it again.

#ai #automation #scheduling #webdev

6 min read

chenwengui23

Oct 20

Your AI's knowledge base had 61 pages. 24 of them described a company that no longer exists.

#ai #rag #customersupport #llm

8 min read

chenwengui23

Oct 19

Law Firm AI Intake Chatbot: What It Can and Cannot Do

#ai #legal #automation #smallbusiness

6 min read

chenwengui23

Oct 19

AI Chatbot Resolution Rate: The Metric That Lies to Owners

#ai #metrics #analytics #customerservice

1

5 min read

chenwengui23

Oct 19

I deleted 140 canned replies and kept 20. Response time went down and the answers got better.

#ai #automation #customersupport #llm

6 min read

chenwengui23

Oct 18

Is a Chatbot Worth It for a Small Business? An Honest Test

#discuss #ai #smallbusiness #productivity

5 min read

chenwengui23

Oct 18

How Much Does an AI Agent Cost a Small Business?

#ai #smallbusiness #budget #career

5 min read

chenwengui23

Oct 18

Your AI wrote 'pain-free in one session.' That's a regulated claim, and it's on your record now.

#ai #automation #devdiscuss #llm

6 min read

chenwengui23

Oct 17

AI Agent for Home Services: Lead Intake That Prices Jobs

#ai #smallbusiness #automation #leadgeneration

1

6 min read

chenwengui23

Oct 17

AI Chatbot Order Status: Cutting WISMO for Small Shops

#ecommerce #ai #customerservice #shopify

6 min read

chenwengui23

Oct 17

Your AI quoted $1,850. Your salesperson quoted $2,400. The customer saw both.

#showdev #ai #automation #llm

6 min read

chenwengui23

Oct 16

Which Channel for an AI Customer Service Bot? A Field Guide

#productivity #smallbusiness #communication #ai

6 min read

chenwengui23

Oct 16

Zapier vs Make vs n8n: How to Choose an Automation Tool

#automation #zapier #n8n #devops

5 min read

chenwengui23

Oct 16

Your AI replies in 0.6 seconds and your first response time is still 4 hours

#ai #automation #performance #llm

5 min read

chenwengui23

Oct 15

Audit an AI receptionist in 30 minutes: the 6-part checklist I run on every deployment

#ai #llm #pwabuilder #automation

4 min read

chenwengui23

Oct 14

AI Chatbot Refund Policy: Stop Disputes Before They Start

#discuss #ai #customerservice #smallbusiness

1

4 min read

chenwengui23

Oct 14

AI ROI Calculation: How to Justify an Automation Budget

#ai #metrics #smallbusiness #career

5 min read

chenwengui23

Oct 14

The 24-hour missed-lead recovery playbook (12 scripts + the intake that makes them work)

#automation #smallbusiness #customersupport #ai

4 min read

chenwengui23

Oct 13

Missed Call Text Back: How to Recover Missed Leads

#sales #smallbusiness #leads #automation

5 min read

chenwengui23

Oct 13

AI Receptionist Pros and Cons: Can It Answer Your Phone?

#discuss #ai #smallbusiness #productivity

5 min read

chenwengui23

Oct 13

Dental Office AI Receptionist: The Facts File It Needs

#ai #healthcare #smallbusiness #automation

5 min read

chenwengui23

Oct 13

Real Estate AI Chatbot Listings: The Facts File Fix

#ai #realestate #smallbusiness #automation

5 min read

chenwengui23

Oct 13

Restaurant AI Booking Agent: The Facts File It Needs First

#ai #restaurant #smallbusiness #automation

6 min read

chenwengui23

Oct 13

Your AI escalated to a human — and the human is now asking the customer to repeat everything

#ai #automation #customersupport #llm

4 min read

chenwengui23

Oct 12

AI Agent Pre-Launch Checklist: 12 Checks Before Go-Live

#ai #devops #testing #checklist

5 min read

chenwengui23

Oct 12

AI Agent System Prompt Template: The 5 Blocks That Matter

#ai #promptengineering #llm #tutorial

6 min read

chenwengui23

Oct 12

AI to Human Handoff Template: The 5 Fields That End Repeats

#ai #chatbots #customerservice #automation

5 min read

chenwengui23

Oct 12

20 hostile messages that find your AI agent's failure modes before your customers do

#ai #testing #llm #promptengineering

1

4 min read

chenwengui23

Oct 12

Your AI support agent will invent a price it was never told — here's the 3-section fix

#ai #llm #promptengineering #automation

3

5 min read

DEV Community

Badges

Writing Debut

Your AI switched to Spanish flawlessly and quoted a 90-day warranty that only exists in Spanish

You QA'd 12 AI conversations last month. Your AI had 3,400 conversations. Here's the sampling plan that actually finds problems.

Your AI booked 214 appointments last month. 41 people didn't show up, and the AI never mentioned it again.

Your AI's knowledge base had 61 pages. 24 of them described a company that no longer exists.

Law Firm AI Intake Chatbot: What It Can and Cannot Do

AI Chatbot Resolution Rate: The Metric That Lies to Owners

I deleted 140 canned replies and kept 20. Response time went down and the answers got better.

Is a Chatbot Worth It for a Small Business? An Honest Test

How Much Does an AI Agent Cost a Small Business?

Your AI wrote 'pain-free in one session.' That's a regulated claim, and it's on your record now.

AI Agent for Home Services: Lead Intake That Prices Jobs

AI Chatbot Order Status: Cutting WISMO for Small Shops

Your AI quoted $1,850. Your salesperson quoted $2,400. The customer saw both.

Which Channel for an AI Customer Service Bot? A Field Guide

Zapier vs Make vs n8n: How to Choose an Automation Tool

Your AI replies in 0.6 seconds and your first response time is still 4 hours

Audit an AI receptionist in 30 minutes: the 6-part checklist I run on every deployment

AI Chatbot Refund Policy: Stop Disputes Before They Start

AI ROI Calculation: How to Justify an Automation Budget

The 24-hour missed-lead recovery playbook (12 scripts + the intake that makes them work)

Missed Call Text Back: How to Recover Missed Leads

AI Receptionist Pros and Cons: Can It Answer Your Phone?

Dental Office AI Receptionist: The Facts File It Needs

Real Estate AI Chatbot Listings: The Facts File Fix

Restaurant AI Booking Agent: The Facts File It Needs First

Your AI escalated to a human — and the human is now asking the customer to repeat everything

AI Agent Pre-Launch Checklist: 12 Checks Before Go-Live

AI Agent System Prompt Template: The 5 Blocks That Matter

AI to Human Handoff Template: The 5 Fields That End Repeats

20 hostile messages that find your AI agent's failure modes before your customers do

Your AI support agent will invent a price it was never told — here's the 3-section fix